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Economically speaking, things are less than ideal in the world. (But we're sure everything's getting much better very soon.) One bright spot: down here, the dollar goes much further than it has in a long time. Given the current economic climate, we're only raising prices a tiny, survivalist amount (we didn't raise them at all last year). No matter how sickly the economy, we know that travelers still need to travel, and we want to keep hosting your visits to San Miguel de Allende.
2010 normal season nightly rates: US $35 for a single, US $46 for a double. (After that, it's US $15 per night per extra person, per room.) This includes all taxes. Rates go up a bit during fiestas, holidays, and high season.
Deposits: Reservations cannot be made without prepayment or a deposit. (The reservation request form is only a request. Reservations are completed via follow-up emails.) Advance reservations are made exclusively via email.
Deposit policy: Our policies were crafted out of years of trial and error (many trials, many errors) and are designed to be as fair as possible.
• 7 nights or less: We need full payment in order to reserve.
• More than 7 nights: We need 7 days or 50 percent (50%) of your total stay as a deposit, whichever is greater. The balance of your payment is due upon arrival at the Casita, so, please bring it with you in US dollars, pesos or traveler’s checks.Payment Options: Payments can be made in five ways:
1) Credit card (via a secure online credit card payment service—the service charges 3% for US credit cards, 4% for cards from other countries.) We must initiate the payment, so let us know if you want to pay by card.
2) Wire/money transfer to our U.S. bank account (LANB, our bank, does not charge a fee to receive money transfers, but your bank might charge a fee to send one.) Let us know if this is what you want to do, and we’ll send you the appropriate info.
3) Western Union to our Mexican bank (there is a US $10 fee on this end). Let us know, and we’ll send the info.
4) By cash deposit to a branch of Union Bank of California. (no fee) 5) By online deposit to our USAA acount.(Sorry, but we cannot accept personal checks, postal orders, or money orders.)
To Reserve: If you wish to book a room, please click the reserve button and fill out a reservation request form (this does not reserve your room, it is only a request). We will get back to you promptly with availability and rates.
IMPORTANT: By sending us a payment or deposit, you agree to the terms of our refund and cancellation policies and you agree to send us your arrival info in advance. You also accept that if you do not show up to claim your room, or fail to contact us when you do arrive, you forfeit your deposit.
Cancellations/Refunds: Because we have very low prices and only five rooms, we have to try to stay full at all times. So, if your plans should change, we need as much notice as possible in order to re-rent your room(s) and get you whatever refund may apply.
Refund Policy:
Sixty days (or more) in advance of arrival date: Full refund, minus a US $30 processing fee.
Less than 60 days in advance of arrival date: Refund of the rate paid only for whatever dates we are able to re-rent, minus the $30 USD processing fee. Deposits and payments are forfeited for any dates that cannot be re-rented.
So that we can get you as much of a refund as possible, please let us know as soon as you know you will not be able to come. We will begin trying to re-rent your room(s) immediately. Then, please email us after your intended stay, and we will let you know what dates, if any, we were able to re-rent and send you the applicable refund.
Cancellations due to extreme events: We recommend you protect yourself with travel insurance, in the even that you cannot fulfill your reservation. We book far in advance, turning many people away once we have received your deposit. A deposit gives us some protection against cancellations—that's its only purpose. It guarantees us a portion of the income we would have received had a stay not been cancelled. When a guest cancels a stay and we are not able to re-rent, we lose money. Unlike most B&B's and hotels, who keep all deposits, we return whatever we can re-rent to guests who have to cancel. (Ain't we sweet?)
Family emergencies, illness, natural disasters, and flight cancellations do happen. Unfortunately, we cannot be financially responsible for such events. Our rates are low and our refund policies generous. We do not "pad" our prices to make up for cancelled stays. So, we really cannot return deposits beyond what our policies allow, no matter what the reason. Travel insurance is your responsibility, to assure restitution for a cancelled or delayed trip.
* There are no exceptions to these policies.
* Rates are subject to change without notice.
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B&B - Casita de las Flores, San Miguel de Allende, Mexico